Is registration mandatory on your website?
No, registration is not mandatory. But if you register on our service, you can participate in the loyalty program and referral program.
Can I cancel my application?
Funds are not refunded for completed applications, as they are irreversible. However, if you have made a payment and the application has not been processed yet, you can get a refund (minus a 5%-15% commission). Refunds are processed within 24 hours on business days. To do this, contact support specialists – Support.
I paid for the application after deletion. What will happen to the application now?
When payment for an application is made after its deletion, the application may be executed at the rate at the time of payment or at the rate at the time of execution, but not higher than the rate at the time of application submission if the client provides a receipt, or the funds will be returned to the client with a 5% commission. The decision is made on a case-by-case basis.
The payment details in the application are incorrect. How can I correct the mistake?
Unfortunately, it is not possible to cancel a completed payment. However, if you have entered a nonexistent wallet number, the payment cannot be completed. In this case, the funds will be returned to you, with a 5% commission deducted from the amount.
Is it possible to exchange an amount that is greater than the one specified in the reserve?
Yes, it is possible. To do this, during business hours, you need to contact the operator via the online chat support and discuss the details of the exchange there. We will try to provide our reserves with the necessary funds for your operation. You can also leave a request on the website to monitor the reserve, and when we have the amount you need, you will receive a notification by email.
How to get a refund if there is an error in the details?
If you made a mistake in the details:
– Contact support as soon as possible.
– Provide confirmation of the error and transaction details.
– Depending on the situation, the funds may be returned minus the fee.
What is KYC and why is it needed?
KYC (Know Your Customer) is a process of identifying a customer, which includes:
– Providing personal data and documents.
– Confirming identity to prevent fraud and money laundering.
– Compliance with international standards and regulatory requirements.
What to do if the application was not processed in time?
If the application was not processed in time:
– Check the application status in your personal account.
– Contact support with the application number and problem details.
– In some cases, you may need to resend funds or confirm the transaction.
